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2025 Users Group Conference

Monday, May 5, 2025 at 8:00 AM to Wednesday, May 7, 2025 at 8:00 PM EDT

Hyatt Riverfront, 225, East Coastline Drive, Jacksonville, FL, 32202, United States

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2. Review and Proceed

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Event Information

Monday, May 5, 2025 at 8:00 AM to Wednesday, May 7, 2025 at 8:00 PM EDT

Hyatt Riverfront, 225, Jacksonville, FL, 32202, United States.

Welcome.

Thank you to Zelis, our official conference app sponsor.

 

Post Con Survey

Here is the link to the post conference survey. Upon completion you will get an on-page confirmation with another link that takes you to the UGC25 materials download page.

What's New Handouts

BASYS What’s New on the Roadmap

ISSI What’s New In Encompass

Customer Attendee List

2025 UGC Customer Attendee List

Pre-Show Downnloads:

See below to get Voice of the Customer and Training Session Materials You can choose to print them if you'd like. These links are also on the portal page. https://www.onebridgeway.com/ugc2025 
•    Preparing for Voice of the Customer Sessions
•    Training | Making it Work - A Guide to Successful Software Testing
•    Training | Tech Transitions - Managing Software Change 

Users Group Portal: A web page has been added to the One Bridgeway Portal as another resource for you to access conference information. It can be found at this link:  https://www.onebridgeway.com/ugc2025 

QR Codes: We are using a digital tool this year for conference engagement and to streamline how we capture customer feedback, and to also speed up review. At the registration table you will get a sheet with all the codes needed for each session.

Cancellation policy

NO REFUNDS will be given for cancellations received after April 11, 2025.

Event Location

About Organizer

Bridgeway Benefit Technologies Organizer name

www.bridgewaybentech.com

Bridgeway Benefit Technologies is the foremost provider for multiemployer benefits administration technology solutions. With the strength of our BASYS and ISSI technology platforms, we offer greater choice, enhanced capabilities and unmatched service delivery built for data security, regulatory compliance and a lower cost of ownership. Our software suites, web-based portals and hosting solutions serve the Taft-Hartley community and its millions of union members in the United States and Canada. We provide trust fund offices, multiemployer plans and third-party administrators with a robust product suite for managing contributions, eligibility, claims processing, retirement plan administration and more.

Contact the Organizer

Speakers

About Todd Plesko
Chief Executive Officer
General Session
About Jeff Herman
Executive Vice President
General Session
About Carol Finck
Sr. Director, Product Management
General Session
About Josh Mahler
Sr. VP, Professional Services
General Session
About Brian Pearson
Chief Technology Officer
General Session
About Tim Barker
Sr. VP, Payer Technologies
General Session
About Dr. Michelle Frankich
Sr. Director, Learning & Organizational Development
Breakout
About Mellissa Roemer
Software Trainer
Training
About David Norman
Product Owner
Voice of the Customer
About Heather MacDonald
Product Owner Team Lead
Voice of the Customer
About Phil Zgomba
Product Owner
Voice of the Customer
About Sandy Ament
Senior Product Owner
Voice of the Customer
About Kelly Martinez
Product Owner
Voice of the Customer

Event Schedule

Session Date
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Sessions on May 05, 2025

07:55 AM
ROUNDTABLES

Customer Success Roundtables | Happening Throughout the Conference!

07:55 AM - 04:00 PMLevel 2 | Grand Ballroom 6
09:00 AM

Registration & Welcome Table

09:00 AM - 03:00 PMLevel 2 | Grand Foyer Alcove
Sponsors
09:00 AM

Quick Breakfast Break To Go

09:00 AM - 11:00 AMBallroom Foyer Near Escalator
10:30 AM
TRAINING

Training | Making It Work: A Guide to Successful Software Testing

10:30 AM - 11:30 AMLevel 3 | Clearwater
    speaker

    Mellissa Roemer

    Software TrainerTraining
    SocialLink
    BREAKOUT

    Bridgeway University One Year Update

    10:30 AM - 11:30 AMLevel 3 | St Johns
      speaker

      Dr. Michelle Frankich

      Sr. Director, Learning & Organizational DevelopmentBreakout
      SocialLink
      01:30 PM
      TRAINING

      Training | Tech Transitions: Managing Software Change

      01:30 PM - 02:30 PMLevel 3 | Clearwater
        speaker

        Mellissa Roemer

        Software TrainerTraining
        SocialLink
        BREAKOUT

        Bridgeway University One Year Update

        01:30 PM - 02:30 PMLevel 3 | St Johns
          speaker

          Dr. Michelle Frankich

          Sr. Director, Learning & Organizational DevelopmentBreakout
          SocialLink
          06:00 PM

          River Deck Evening Welcome Reception

          06:00 PM - 08:00 PMRiver Deck 2
          Sponsors

          Sessions on May 06, 2025

          07:55 AM
          ROUNDTABLES

          Customer Success Roundtables - Happening Throughout the Conference!

          07:55 AM - 04:30 PMLevel 2 | Grand Ballroom 6
          08:00 AM

          Breakfast Buffet

          08:00 AM - 09:00 AMLevel 2 | Grand Foyer 4-5-6
          Sponsors
          08:00 AM

          Partner Sponsor Exhibits

          08:00 AM - 03:00 PMLevel 2 | Grand Foyer 4-5-6
          Sponsors
          09:00 AM
          GENERAL SESSION

          Welcome & CEO Annual Report

          09:00 AM - 10:00 AMLevel 2 | Grand Ballroom 5
            speaker

            Todd Plesko

            Chief Executive OfficerGeneral Session
            SocialLink
            speaker

            Jeff Herman

            Executive Vice PresidentGeneral Session
            SocialLink
            10:00 AM

            BREAK

            10:00 AM - 10:15 AM
            10:15 AM
            GENERAL SESSION

            The Evolution of Product Management at Bridgeway

            10:15 AM - 11:15 AMLevel 2 | Grand Ballroom 5
              speaker

              Carol Finck

              Sr. Director, Product ManagementGeneral Session
              SocialLink
              11:15 AM

              BREAK

              11:15 AM - 11:30 AM
              11:30 AM
              VOICE OF THE CUSTOMER

              VOC | Advanced Reporting Roadmap: Navigating the Data Jungle

              11:30 AM - 12:30 PMLevel 3 | Conference Center A
                speaker

                Phil Zgomba

                Product OwnerVoice of the Customer
                SocialLink
                VOICE OF THE CUSTOMER

                VOC | Exploring Member Engagement

                11:30 AM - 12:30 PMLevel 3 | Conference Center B
                  speaker

                  Sandy Ament

                  Senior Product OwnerVoice of the Customer
                  SocialLink
                  speaker

                  Kelly Martinez

                  Product OwnerVoice of the Customer
                  SocialLink
                  VOICE OF THE CUSTOMER

                  VOC | Expedition Employer Portal

                  11:30 AM - 12:30 PMLevel 3 | City Terrace 9
                    speaker

                    David Norman

                    Product OwnerVoice of the Customer
                    SocialLink
                    speaker

                    Heather MacDonald

                    Product Owner Team LeadVoice of the Customer
                    SocialLink
                    TRAINING

                    Training | Making It Work: A Guide to Successful Software Testing

                    11:30 AM - 12:30 PMLevel 3 | Clearwater
                      speaker

                      Mellissa Roemer

                      Software TrainerTraining
                      SocialLink
                      12:30 PM

                      Lunch Buffet

                      12:30 PM - 01:30 PMLevel 2 | Grand Foyer 4-5-6
                      Sponsors
                      01:30 PM
                      GENERAL SESSION

                      Empowering the Customer Through Professional Services

                      01:30 PM - 02:30 PMLevel 2 | Grand Ballroom 5
                        speaker

                        Josh Mahler

                        Sr. VP, Professional ServicesGeneral Session
                        SocialLink
                        02:30 PM

                        Tuesday Closing Announcements

                        02:30 PM - 02:40 PMLevel 2 | Grand Ballroom 5
                        02:40 PM

                        BREAK

                        02:40 PM - 03:00 PM
                        03:00 PM

                        Experience Center & Cocktail Reception

                        03:00 PM - 04:30 PMLevel 2 | Grand Ballroom 7,8
                        05:30 PM
                        06:30 PM

                        Jacksonville Zoo Evening Networking Event

                        06:30 PM - 08:30 PMJacksonville Zoo
                        Sponsors

                        Sessions on May 07, 2025

                        07:45 AM
                        ROUNDTABLES

                        Customer Success Roundtables | Happening Throughout the Conference!

                        07:45 AM - 04:30 PMLevel 2 | Grand Ballroom 6
                        08:00 AM

                        Breakfast Buffet

                        08:00 AM - 09:00 AMLevel 2 | Grand Foyer 4-5-6
                        Sponsors
                        08:00 AM

                        Partner Sponsor Exhibits

                        08:00 AM - 03:00 PMLevel 2 | Grand Foyer 4-5-6
                        09:00 AM
                        GENERAL SESSION

                        The Bottom Line and Beyond: Innovative Solutions for Healthcare Cost & Payment Integrity

                        09:00 AM - 10:00 AMLevel 2 | Grand Ballroom 5
                          speaker

                          Tim Barker

                          Sr. VP, Payer TechnologiesGeneral Session
                          SocialLink
                          10:00 AM

                          BREAK

                          10:00 AM - 10:15 AM
                          10:15 AM
                          BREAKOUT

                          Bridgeway University One Year Update

                          10:15 AM - 11:15 AMLevel 3 | St Johns
                            speaker

                            Dr. Michelle Frankich

                            Sr. Director, Learning & Organizational DevelopmentBreakout
                            SocialLink
                            VOICE OF THE CUSTOMER

                            VOC | Exploring Member Engagement

                            10:15 AM - 11:15 AMLevel 3 | Conference Center B
                              speaker

                              Sandy Ament

                              Senior Product OwnerVoice of the Customer
                              SocialLink
                              speaker

                              Kelly Martinez

                              Product OwnerVoice of the Customer
                              SocialLink
                              VOICE OF THE CUSTOMER

                              VOC | Advanced Reporting Roadmap: Navigating the Data Jungle

                              10:15 AM - 11:15 AMLevel 3 | Conference Center A
                                speaker

                                Phil Zgomba

                                Product OwnerVoice of the Customer
                                SocialLink
                                VOICE OF THE CUSTOMER

                                VOC | Expedition Employer Portal

                                10:15 AM - 11:15 AMLevel 3 | City Terrace 9
                                  speaker

                                  David Norman

                                  Product OwnerVoice of the Customer
                                  SocialLink
                                  speaker

                                  Heather MacDonald

                                  Product Owner Team LeadVoice of the Customer
                                  SocialLink
                                  11:15 AM

                                  BREAK

                                  11:15 AM - 11:30 AM
                                  11:30 AM
                                  VOICE OF THE CUSTOMER

                                  VOC | Exploring Member Engagement

                                  11:30 AM - 12:30 PMLevel 3 | Conference Center B
                                    speaker

                                    Sandy Ament

                                    Senior Product OwnerVoice of the Customer
                                    SocialLink
                                    speaker

                                    Kelly Martinez

                                    Product OwnerVoice of the Customer
                                    SocialLink
                                    VOICE OF THE CUSTOMER

                                    VOC | Advanced Reporting Roadmap: Navigating the Data Jungle

                                    11:30 AM - 12:30 PMLevel 3 | Conference Center A
                                      speaker

                                      Phil Zgomba

                                      Product OwnerVoice of the Customer
                                      SocialLink
                                      VOICE OF THE CUSTOMER

                                      VOC | Expedition Employer Portal

                                      11:30 AM - 12:30 PMLevel 3 | City Terrace 9
                                        speaker

                                        David Norman

                                        Product OwnerVoice of the Customer
                                        SocialLink
                                        speaker

                                        Heather MacDonald

                                        Product Owner Team LeadVoice of the Customer
                                        SocialLink
                                        TRAINING

                                        Training | Tech Transitions: Managing Software Change

                                        11:30 AM - 12:30 PMLevel 3 | Clearwater
                                          speaker

                                          Mellissa Roemer

                                          Software TrainerTraining
                                          SocialLink
                                          12:30 PM

                                          Lunch Buffet

                                          12:30 PM - 01:30 PMLevel 2 | Grand Foyer 4-5-6
                                          Sponsors
                                          01:30 PM
                                          GENERAL SESSION

                                          Technology & Security Trends at Bridgeway

                                          01:30 PM - 02:30 PMLevel 2 | Grand Ballroom 5
                                            speaker

                                            Brian Pearson

                                            Chief Technology OfficerGeneral Session
                                            SocialLink
                                            02:30 PM

                                            Wednesday Closing Announcements

                                            02:30 PM - 02:40 PMLevel 2 | Grand Ballroom 5
                                            02:40 PM

                                            BREAK

                                            02:40 PM - 03:00 PM
                                            03:00 PM

                                            Experience Center & Cocktail Reception

                                            03:00 PM - 04:30 PMLevel 2 | Grand Ballroom 7,8
                                            05:30 PM

                                            Walk to Reception

                                            05:30 PM - 06:00 PM
                                            06:00 PM

                                            Vue 34 Evening Farewell Reception

                                            06:00 PM - 08:00 PMThe River Club | View 34
                                            Sponsors

                                            Photo Gallery